Terms & Conditions
(1) General Disclaimer
(1.1) Sartoria San Giorgio Ltd fulfil a customer order in accordance with our obligations under the Sale of Goods Act 1979 and the Sale and Supply of Goods to consumers Regulations 2002.
(2) Use of Products
(2.1) All Sartoria San Giorgio Ltd garments are solely for personal use and we will not be liable for any loss resulting from commercial use of our products.
(3) Legal Jurisdiction
(3.1) All our customer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England.
(4.1) Payment of the price shall be made in full upon the date of the order
(5.1) Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour, pattern, weave and finish as the item viewed either during the demonstration or on-line.
(5.2) If the customer is not satisfied with the quality or fit of the ordered item(s), Sartoria San Giorgio Ltd will, after inspection of the goods, follow a policy of repair or replace and finally refund.
(5.3) Sartoria San Giorgio Ltd warrants that the garment description will correspond with the description indicated and agreed on the confirmed order form.
(5.4) Use of the Sartoria San Giorgio Ltd website implies that all terms and conditions concerning orders, as outlined here have been accepted and agreed to.
(5.5) A tolerance of 2 cm shall be applied to the pattern measurements that relate to the manual measurements.
(5.6) Sartoria San Giorgio Ltd will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 2cm.
(6.1) In the unlikely event that a manufacturing error has occurred, Sartoria San Giorgio Ltd will follow our repair, replace or refund policy as outlined.
(6.2) We will collect the garment from you for inspection.
(6.3) Sartoria San Giorgio Ltd are not liable for defects resulting from a customer not following our care instructions.
(7) Weight Gain/Loss
(7.1) Sartoria San Giorgio Ltd manufactures each garment according to measurements taken manually
(7.2) Sartoria San Giorgio Ltd shall not be held liable for any size variations due to weight gain or loss.
(8) Order cancellation
(8.1) The customer must check the order form and confirm all the details are correct at the time of purchase.
(8.2) It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first shirt.
(8.3) Any agreement to cancel is at the discretion of Sartoria San Giorgio Ltd.
(8.4) Any changes must be made to an order within 24 hours of the order confirmation. Making a change within the 24 hours of placing the order does not guarantee that a change can be made. Sartoria San Giorgio Ltd will, where possible, endeavour to make the desired changes.
(8.5) Sartoria San Giorgio Ltd cannot accept returns on the basis of a change of heart on the part of a customer.
(8.6) Neither can Sartoria San Giorgio Ltd accept returns where the customer requests a change to an existing order and Sartoria San Giorgio Ltd cannot fulfil that change. In the event of a dispute between the customer and Sartoria San Giorgio Ltd over the details of the order, the details on the original order form is taken as the final order.
(9) Returns and Refund
(9.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods.
(9.2) Requests for returns or refunds must initially be supported by proof of purchase.
(9.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. Sartoria San Giorgio Ltd retains full discretion on whether a product is deemed faulty or not.
(9.4) Orders will only be refunded by the original method of payment.
(10.1) All orders must be paid in full prior to delivery.
(10.2) It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and Sartoria San Giorgio Ltd will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks.
(10.3) Sartoria San Giorgio Ltd will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available to accept delivery, or incorrect delivery details supplied.
(11.1) Sartoria San Giorgio Ltd takes the confidentiality of personal data very seriously. We limit access to personal information about you to employees who we believe reasonably need to come into contact with the information to provide products or services to you or in order to do their jobs.
(11.2) Any personal data collected is used in accordance with data protection legislation.
(11.4) Personal data will be collected and utilized to for marketing, advertising and promotions.
(11.5) Personal data will not be made available to third parties.